1. Introduction

InspectSync, LLC ("InspectSync," "we," "us," or "our") is committed to protecting the privacy of our customers, their end users, and visitors to our website. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.inspectsync.com and use our platform, including the Office App, the Field App, and the Customer Portal (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Information You Provide to Us

Account Information: When you create an account, we collect your name, email address, phone number, company name, and billing information.
Profile Information: Job title, role, and professional details you provide in your user profile.
Customer Data: Information you enter into the platform in the course of using our Services, including customer records, inspection data, quotes, invoices, job details, equipment information, and any files or documents you upload ("Customer Data").
Communications: When you contact us directly — via email, contact forms, walkthrough requests, or support inquiries — we collect the information you provide in those communications.
Payment Information: Billing details necessary to process subscription payments. Payment processing is handled by third-party payment processors; we do not store full credit card numbers on our servers.

2.2 Information Collected Automatically

Usage Data: We collect information about how you interact with our Services, including pages visited, features used, actions taken, and time spent on the platform.
Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
Log Data: IP address, access times, referring URLs, and server log information.
Location Data: With your consent, we may collect GPS or network-based location data from mobile devices for features such as time tracking, route optimization, and clock-in verification.
Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to maintain session state, remember preferences, and analyze usage patterns. See Section 7 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Services
To process transactions and manage your subscription
To communicate with you about your account, updates, and support requests
To send marketing communications (with your consent, where required)
To personalize your experience and deliver relevant content
To monitor and analyze usage trends and platform performance
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who provide services on our behalf, such as hosting, payment processing, email delivery, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Integrations: When you connect third-party services (such as QuickBooks Online, Square, Stripe, BSI Online, or Brycer), data necessary for the integration to function is shared with those services in accordance with their own privacy policies.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With Your Consent: We may share your information for other purposes with your explicit consent.

Mobile phone numbers are never shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers collected for text messaging are used solely to deliver the messages you consented to receive, and are disclosed only to the telecommunications providers required to transmit them. See Section 12 (Text Messaging) for details.

5. Data Ownership and Customer Data

You retain full ownership of all Customer Data you enter into our platform. We do not claim ownership of your data. We process Customer Data solely to provide and improve the Services in accordance with our agreement with you.

Upon termination of your account, you may request an export of your Customer Data. We will make your data available in a standard, portable format within a reasonable timeframe.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest
Role-based access controls and authentication requirements
Regular security assessments and monitoring
Secure cloud infrastructure with geographic redundancy
Employee access limited to those with a business need

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

Essential Cookies: Required for the platform to function, including authentication, session management, and security.
Analytics Cookies: Help us understand how visitors interact with our website and platform so we can improve the experience.
Preference Cookies: Remember your settings and preferences across sessions.

You can control cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of the Services.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
Portability: Request your data in a portable, machine-readable format.
Opt-Out: Opt out of marketing communications at any time by using the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, contact us at support@inspectsync.com.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. We may retain certain information after account termination as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes. Customer Data retention is governed by the terms of your service agreement.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Third-Party Links

Our website and Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Text Messaging (SMS)

InspectSync offers text messaging for account security. If you opt in, we send one-time passcodes and two-factor authentication codes to the mobile number you provide.

12.1 How You Opt In

Consent is collected on our account sign-up form, where you enter your mobile number and check a box that is unchecked by default. The checkbox states that you agree to receive one-time passcodes and two-factor authentication text messages from InspectSync at the number you entered. Consent is not a condition of creating an account or of purchasing anything — you may always receive your codes by email instead.

12.2 Message Frequency

Message frequency varies and depends on your sign-in activity. You receive a message only when a passcode is requested for your account.

12.3 Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility.

12.4 How We Use and Share Mobile Numbers

Mobile numbers collected for text messaging are not shared with third parties or affiliates for marketing or promotional purposes. They are not sold, rented, or transferred for any marketing purpose. Numbers are disclosed only to the telecommunications and messaging providers that deliver the messages on our behalf, and those providers may use them solely to transmit the message. Consent to receive text messages is collected for InspectSync authentication messages only and is never shared with or transferred to any other party or campaign.

12.5 Opting Out and Getting Help

You may opt out at any time by replying STOP to any message from us. You will receive a single confirmation that you have been unsubscribed, after which we will send no further texts to that number. Reply HELP to any message, or contact us using the details in Section 14, for assistance. Opting out of text messages does not affect your account — passcodes revert to email delivery.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, providing additional notice via email or within the platform. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

InspectSync, LLC
Email: support@inspectsync.com
Web: www.inspectsync.com/Home/Contact